How LAGO PIM and DAM help you create a seamless customer experience

In information technology, the idea of a “single source of truth,” or SSOT, is a well-established practice. Simply put, in the context of databases, SSOT means that each piece of information is edited only in its leading system. It’s logical in theory but often difficult in practice.

Retailers, for example, must store different types of information about a single product they sell in separate databases, each designed to optimise a different part of their operations. A product information management or PIM system contains different types of information than a digital asset management or DAM system. Each system serves a specific, vital purpose. To duplicate the data everywhere would be pointless and time-wasting – the very thing SSOT exists to prevent. The real trick is getting all those special-purpose databases to work together.

Various databases

A retailer may have immaculate records on every product they offer, but they will only stay in business if they can effectively advertise and promote those products. Therefore, today’s retailers must have immediate, efficient access to every data source available to market effectively. As every creative services manager, production manager, and director of marketing knows, it’s all about the data and learning how to use it.

That’s where SSOT comes in. It’s OK for different types of data to exist in their appropriate and unique locations – so long as marketing can harness all of it in a well-planned campaign or, more likely, in hundreds of simultaneous campaigns across multiple channels and regional variations. With proper integration and workflow, multiple databases can become a single source of truth.

For instance, the degree of difficulty for marketing managers is very high. A system with an integrated PIM, DAM, and other databases can help organize, categorize, validate, and distribute product information and digital assets. More importantly, it can do so transparently, allowing designers to create content for multiple channels efficiently without having to master each database. Such a system, Comosoft LAGO, exists today.

As retailers move increasingly into e-commerce, such a system becomes even more important, allowing them to create marketing content for existing channels while simultaneously doing so for online and mobile channels, creating a seamless brand experience for their prospective customers.

The customer experience

Making one’s message welcoming, engaging, and relevant requires creativity and communication skills unencumbered by complex data technology. Retail consumers have never been exposed to this much media clamoring for their limited attention. Wise marketers are acutely aware of this and thus must continually find ways to make their messaging welcome, engaging, and relevant. This combination requires creativity and communication skills, unencumbered by complex data technology. Doing this well requires the work of many hands.

One advantage of an integrated approach is that all the data – usually supplied by various manufacturers and vendors – is genuinely and securely centralized. LAGO accomplishes this not only for internal production use but also for external users such as agencies and sales reps. While the data still reside in separate, secure systems, they are also part of a trusted, single source of truth.

Another thing LAGO accomplishes for the marketing or advertising designer is to provide transparent access to accurate, up-to-date, and rich information for each product. So, for example, when a marketing or product line manager identifies the product most likely to appeal to a target audience (by using LAGO at the start of a campaign), all the relevant information is instantly made available to those creating the campaign.

With so many “touch points” available to the average consumer, from print to digital and beyond, marketing and production managers are too often at a loss how to keep all those channels full – without flooding the customer with mere noise. LAGO offers creatives the ability to do this and more. Facilitating complex information exchange across many channels simultaneously multiplies the creativity of good marketing and advertising designers. As a result, even the need for multiple regional versions of a single campaign can be accomplished with relative ease. By doing this, retailers can sustain the best possible customer experience, using only the current, trusted product information in the customer’s chosen medium.

Finally, using a well-integrated PIM and DAM approach accelerates a retailer’s go-to-market strategy for marketing campaigns. Critical workflows, including print versioning and mobile app updates, can be automated with LAGO, allowing designers to explore new strategic opportunities. LAGO can also be integrated with enterprise and cloud-based enterprise resource planning or ERP systems, further optimising and automating large retailers’ national or international operations. Also, since most databases are already highly customized and burdened with legacy code, the LAGO API gives a retailer’s IT department a decided edge in creating a robust, enterprise-wide, single source of truth.

Ultimately, the proof of any retail marketing campaign is how well it resonates with the individual consumer. In the age of big data, there is no shortage of available information – about the customer, their preferences, and the products themselves. Amid that immense sea of data, only a trusted, single source like LAGO can help the retailer create that optimum customer experience.

LAGO Product Information Management

Learn more about our LAGO PIM and how we can help you organise your product information efficiently.